Our Return policy lasts 60 days on most of our products. If a component fails during the first 60 days of use we will replace that part of the system. If we shipped you something wrong or incomplete we will correct that immediately but you must let us know within 60 days of your purchase. If 60 days have gone by since your purchase, unfortunately we can’t offer you a gift certificate or exchange.
If you simply change your mind about a purchase or if you did not order the right size or color we request you give your "wrong" one to a charity vs mailing it back and adding to its carbon footprint. Email us the receipt and we will email you a one-time coupon for you to use to order again at a lower wholesale price.
To be eligible for a return that was somehow damaged in shipping, your item must be unused and in the same condition that you received it and you must notify us within 2 weeks of receiving it. Please send us a photo of the shipping damage so we may take up the issue with the shipper and then we will immediately replace the damaged item.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. None of the Sustainable Produce Containers can be returned. The heavy boxes that hold the many containers weaken as they are shipped multiple places, the carbon footprint is added to needlessly and since these containers are to be used for food and we can't be certain what happened to them between shipping from you to us and we can't resell them. We recommend you order a very reasonably priced sample kit before making your purchase. If we make a mistake and send the wrong size we will find a nearby charity to gift the containers to and will refund your money.
To complete your return, please contact us first at 1.888.883.7259 or send us an email to [email protected] We do not require a receipt or proof of purchase since many people give these as gifts.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your item.If you are approved, then your gift certificate or exchange will be processed. To minimize the carbon footprint of such travel though we prefer and will also accept a photo of the damage and - if the crate is still usable for storage - a receipt showing that it was given to a local charity.
If you’ve done all of this and you still have not received your exchange or certificate yet, please contact us at:
Only regular priced items are eligible, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
1258 Maddox Lane, Verona, Kentucky, US, 41092.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a gift certificate to the gift giver.
To return your product, you should mail your product to: 1258 Maddox Lane, Verona, Kentucky, US, 41092
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our original thermal inserts were manufactured out of a nonwoven polypropylene material. This material is lightweight and low cost compared to other materials, making our CRESBI systems affordable. It is however, less resistant to UV rays than any typical fabric. If you leave your thermal insert in your backseat or otherwise exposed to sun light over a long period of time it will begin to break down. Strips of nonwoven polypropylene used to tie tomatoes to stakes start to disintegrate after onlyone summer. We cannot replace inserts that have not been properly cared for. We suggest storing them inside your CRESBI system so they are not exposed to continuous sunlight or upgrading to the heavy duty coolers that are made of canvas.
MY CRATE GOT RUN OVER BY A TRACTOR
Things happen. We understand. If you have damaged your CRESBI crate to the point where it can no longer be used for even simple storage and no recycling center exists in your area, please mail the remains to us and we will get it recycled. Please send to:
1258 Maddox Lane, Verona KY 40192.
We will issue you a 5% off code for your next CRESBI crate purchase to cover the shipping just for doing the right thing and keeping those plastic pieces out of landfills.
SAVE ON SHIPPING CINCINNATI/NORTHERN KENTUCKY
In the Cincinnati area, CRESBI's are available in several stores:
Kremer's Market in Villa Hills, KY (red 2 Pack or 2 Pack & Bag)
Friendly Market Farmers Market in Florence, KY (Convenience CRESBIs, CRESBI on Wheels)
Theatre House in Covington, KY (Convenience CRESBI crates - all sizes & colors)
Our goal is to keep shipping costs overall down as much as possible so we'll choose the best carrier depending on your package weight and location. We reuse recycled bubble wrap, airpacks and newspapers as packing material if needed and even boxes and encourage you to do the same! If your order is small and light we may use a Tyvek envelope. This keeps the weight down, you can reuse the envelope or recycle it.
Please email us your order so that we may calculate the correct freight charges for your country. For payment we would require a Western Union Money Order to cover products and shipping upfront. We do not accept out of country credit cards.
If you live in the Cincinnati, Ohio tri-state area we offer free delivery. It should pop up as an option if your zip code applies.
TERMS & CONDITIONS
This website is operated by SunSugarFarms. Throughout the site, the terms “we”, “us” and “our” refer to SunSugarFarms. SunSugarFarms offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
If you choose to pay for your order by check or money order we will need to receive your payment BEFORE we can ship your product to you. Please mail your payment to 1258 Maddox Lane, Verona KY 41092. For local Cincinnati area orders we can take the check at the time of the delivery.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.