FAQ
CRESBI CRATES
Q: What is a CRESBI Crate?
A: "What is a CRESBI crate?" and "why buy it?" questions answered here: CRESBI Demo!
Q: How can a CRESBI Crate system help me stay healthy?
A: If you open your crate(s) up when you walk in the store and put your items in with the barcodes up, all the checker has to do is scan right across the barcodes without removing the items. You avoid the nested convenience basket that people definitely put their hands (pathogenic bacteria), the germs from big cart (a random test suggested fecal contamination) or bringing your ownreusable bag that you probably haven't washed and that the bag boy is now going to touch while packing it. If your CRESBI does get dirty you can wash it in hot water (like that of a dishwasher) where 99% of the germs will be eliminated.
Q: How does the $0.05 credit work for recycling nonwoven polypropylene reusable bags?
A: Very few recycling centers in the USA recycle the low cost reusable bags that companies buy for promotional purposes or sell for $1-$2. Sun Sugar Farms will take your clean reusable #5 bags, repurpose them into rugs, and give you a $0.05 credit per bag towards any CRESBI crate system purchase. Read more here: RECYCLE REUSABLE BAGS PAGE or download a poster: RECYCLE REUSABLE BAGS POSTER.
Q: What is the right size CRESBI product for me?
A: It depends on how often you go to the store and what type of cart you normally use. At www.cresbi.com you can click on the main choices of CRESBI products and watch a demo video of each. Click here to see a PDF of CRESBI crates stacked in the various cart sizes that exist: CART SIZES
Q: I want to some CRESBI crates as a gift to another address, can I include a personal note?
A: Yep! Just put in your notes what you want to say (or email [email protected]) and we'll print it up and put it in a nice envelope!
Q: How do I operate my CRESBI crates?
A: Click here to see how to open, close and use your crates: INSTRUCTIONS. You can also go towww.cresbi.com to see any of the video demos!
Q: Where does the name CRESBI come from?
A: CRESBI stands for Collapsible Reusable Environmentally-friendly Stackable Box Idea. It gives the little crates an identity instead of just being "the crates". Plus "K" sounding words are fun to say and hear.
Q: How did you come up with the CRESBI crate idea?
A: It was a combination of hating the plastic bags monster I'd have to recycle every month or so, never buying into the reusable bags because they weren't very sturdy, and trying to find small enough collapsible produce bins to take my bulk edamame to market. The first crates I found for the edamame were pretty industrial but even as I used those prototypes for groceries people asked about them and thought they were a neat idea.
Q: Besides helping eliminate plastic bags from landfills, what else can CRESBI crates do?
A: Save time! How silly is it that we handle an item so many times: Pick it off the shelf, place in cart, place on conveyer, scan item, place in bag, place bag in cart, push cart to car, place bag in car, carry bag into house, go back and get stuff in car that fell out of bag, take bags back to grocery store. With the CRESBI crates you can open them in your cart, fill them with the products UPC codes up, use a handheld scanner so you can leave them in the crates as you checkout. Plus they hold more but not so much that they're too heavy.
Q: Isn't carrying a CRATE into the store kind of weird? How do people react to CRESBI crates?
A: Yeah, it's definitely different! But baggers love them because they're not flopping all around like reusable bags, checkers love them because they improve their speed, and people who value their time and the groceries they purchase describe them as "genius". Click here for more: TESTIMONIALS
Q: What CRESBI products are made in the USA?
A: The CRESBI coolers are made by Algoma Company union workers in Wisconsin, the picture CRESBI quality webbing and utility webbing by Strapworks in Oregon, and the straps are assembled, Baby CRESBI bottle dividers made, and the little black CRESBI bags made, embroidered and screenprinted in the Walton, KY area.
Q: Why aren't all of the CRESBI products made in the USA?
A: I tried! I was told if I wasn't Kroger, I wasn't interested in renting and I didn't have $200,000 for a mould then they weren't interested in helping me. The crates had just come out in China and the middle size fit every grocery cart I could find perfectly. I made some design changes to improve how they were carried and stacked and created the custom strap with extra hook for grocery carts.
Q: So should consumers "forget the bag"?
A: Yes and no! Yes, forget plastic and the cheap reusable ones and no, use sturdy, machine washable reusable ones like the Little Black CRESBI bag that make your life easier!
Q: What's wrong with the cheap reusable bags sold at grocery store checkouts?
A: The cheap reusable bags that grocery stores sell for almost nothing and the promotional ones that corporations give away as an act of being eco-friendly are going to be more of a problem than plastic bags! Most of these reusable bags are made out of nonwoven polypropylene, the same material that bottle caps are made of. Bottle caps are not supposed to be recycled with your normal #1 and #2 recyclables because they burn at a different temperature. So now you have a material that doesn't hold much, rips easily, can't be machine washed, and then can't be recycled easily when you're ready to get rid of it. Where does it end up? The landfill. And there are literally millions of them out there. Plus you're paying for it to carry as advertising for the grocery store THINKING that you're being "green"?? Don't fall for this sham!
Q: Why do CRESBI crates cost so much more than those cheap bags?
A: You're getting so much more that, if properly cared for, will last an extremely long time. The first crates I could get my hands on were off ebay, cost $20 for just one, with handles that made them difficult to stack, and they only came in black. With the CRESBI crate basic 2 Pack system you get 2 collapsible reusable, much more easily stackable crates in your choice of 5 fun colors plus a custom matching versatile strap (or fun one) with high quality swivel snap hooks plus an extra hook to clip the system onto your grocery cart for under $30.
Q: I dropped my crates and the sidewall broke, can I get a refund?
A: No, the crates are not guaranteed by damage that might occur if you drop them. Although they are tough, the posts that makes the walls swing into place are only made of plastic like the rest of the crate, that is why they are so lightweight and easy to use. You can still assemble your damaged crate permanently though and use it for storage.
Q: Can I order different colors within my 2 Packs?
A: The website has some limitations at this point, if you want multiple colors to go into a 2 Pack, Cooler or Colossal the best way to do that is to call your order in: 1.888.883.7259.
Q: The "B" and the "t" don't exactly line up in the slider on the straps for carrying them, why not?
A: The first logo's "B" (for Briefcase/Basket) and second logo's t (for wrapping Two) are guidelines, there may be some design tolerances or adjustments to tighten or loosen that you may prefer.
EDAMAME
Q: Why does Sun Sugar Farms grow edamame?
A: We love it! And you can't get it fresh, most of the frozen edamame at the supermarkets comes from China.
Q: Why don't more farmers grow edamame?
A: Cost. Soybeans offer a pretty good return for a farmer when all he has to do is let them dry and then swoosh them up. With edamame though you pick it green, you have to see which pods to pick since all of the pods are never ready at the same time, and you can't really pre-pick it like you can tomatoes.
SUN SUGAR FARMS
Q: The Discount Code Box isn't accepting an input, what do I do?
A: The Safari browser has occasionally had this happen, at the discount screen hit the browser's Refresh button.
Q: Why is the name of the farm Sun Sugar Farms?
A: Sun Sugar cherry tomatoes are sweet, easy to eat, and good for you. In essence, they make life better. And that's been our life philosophy, to make the world a better place than when we found it. It's "Farms" instead of "Farm" because we carry products from other farms that also help you make a better life.
Q: What is the mission of Sun Sugar Farms?
A: Essentially it is:
“To help people make a better life through healthy products with minimum waste.”
Our mission is to provide wholesome quality products, fairly priced, that will enrich the lives of our buyers while sharing our success with worthy organizations also seeking to improve the world around us. Our goal of outstanding customer service includes the sincere desire that the people who buy from us are not just clients, but become our friends.
At Sun Sugar Farms we hate to see anything wasted, whether it’s every day products, people’s futures, the environment, or even time. With the products and services our company offers we want to help others live smarter and healthier, save time and resources, and be able to enjoy the earth we’ve been given. We support charities through with our talent, time and tithe like Big Brothers Big Big Sisters, the Neuterville Express, National Public Radio, Crisis Pregnancy Centers, Focus on the Family, various church ministries, several food banks in our local area, and more. We strive to create a culture of mutual acceptance and respect regardless of race, age, sex or religion with our customers, associates, employees, and suppliers, while fostering within our company successful teamwork, out of the box creativity and a passionate commitment to excellence. We believe that even the hardest moments endured may turn out to be blessings in the end and that to whom much is given, much is expected.
